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RobotSearch  Privacy Policy

RobotSearch Software Inc.  respect your preferences concerning the collection and use of your personal data. Our goal is to deliver content targeted to the industry you work in, the products you use, the role you play in your organization, and your specific preferences. In order to provide you with relevant information, fulfill your specific requests, and enhance your experience across our Web site, we may at times request personal information from you.  This policy is our way of letting you know how we collect information, what we collect it for, and what choices you may have.

Your private information will be regarded with the utmost respect. We are a Canadian corporation registered in th eprovince of Ontario, with customers in many countries, and have developed information practices to assure that your personal data is appropriately protected.

RobotSearch  also provides links to non-RobotSearch  sites we believe may be of interest to you. These sites are provided as a convenience and are beyond our control. You are advised to check the privacy policies of those sites before providing your personal information to them.

1. Types of Data Collection

RobotSearch collects data from users in four main ways.

  • Registration screens and online forms
  • In the process of online purchases (transaction records) and sales inquiries
  • In e-mails sent to RobotSearch from users
  • Through automated means such as communications protocols and cookies
RobotSearch may receive data from you as part of the communication connection itself - the standard electronic greeting between your computer, the network, and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. At this time our server will also query your computer to see if there are "cookies1" set by RobotSearch.com to facilitate log in or other site navigation procedures.

Some parts of the RobotSearch site use cookies to collect information about visitors' use of the Web site and to facilitate return visits. The information collected from cookies is tracked to enhance security and to improve the functionality of the Web site by avoiding duplicate data entry, facilitating navigation, and increasing the relevance of content. Cookies on the site may collect the following information: a unique identifier, user preferences and profile information used to personalize the content that is shown, and membership information. Some cookies used by RobotSearch.com may remain on the user's computer after they leave the website, but they expire according to your own browser settings.

Cookies also serve as a convenience to users by creating a more streamlined login process, keeping track of shopping cart additions and preserving order information between sessions. In the future, as we enable further customization of the site, cookies will help in assuring that information provided to you will be the most relevant to your needs.

You can set your Web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie, and to learn what server your information is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you may set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users may generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. In order to provide maximum site utility, RobotSearch may also use a tracking technique that uses embedded URLs3 to allow use of the site without cookies. Embedded URLs manifest themselves as plain-text or encoded extensions to the URL that appears in the browser address or location toolbar. This technology allows limited information to follow you as you navigate the site, but is not identified to personal information and is not used beyond the session. While this increases your ability to surf the site, it does not replace the functionality or streamlining of cookies and may limit your use of many convenience features offered by the site.

To learn more about cookies and browser functionality relating to cookies please search for "cookies" in the help function of your browser.

2. The data we collect and how we use it

RobotSearch collects information from users for the following purposes:

  • To engage in transactions or communications. Name, address, e-mail, purchase details, and credit card/payment information may be collected and stored as part of the transaction history. The majority of the information collected under this category is business contact information. RobotSearch may need to share some of this information (address, payment...) with delivery services, credit card clearing houses and other similarly situated third parties that are required to accomplish the transaction.

  • To provide future service and support. Information collected for this purpose is both contact information and information related to products and service/support requested. This information is also used to provide service, product update, and similar notices.

  • To select content. Information may be collected to help create Web site content and navigation that is most relevant and user friendly. This includes information collected as a result of site navigation as well as information provided in forms.

  • To respond to user inquiries and requests for information. This information includes registrations for newsletters and specific requests for further information.

  • To provide our customers with relevant product alerts and updates. These updates are related to product releases, prices, terms and special offers. These updates are only sent out as a result of the customer signing up for the relevant program or online account.

  • To better tailor marketing to user needs. We may use information from purchases and requirements to provide you with timely and pertinent notices of product releases and service developments that address your needs and requirements. Marketing notices are subject to the general opt-out elections.

  • To better respond to requests for service or quotes for product and equipment purchase. RobotSearch will pass contact information to the appropriate RobotSearch sales person, distributor or consultant for follow-up related to your request. RobotSearch may also ask if you wish to have your contact information shared with other selected partners that offer complementary products or services related to your inquiry. While those partners have separate privacy policies, we ask them to limit the use of your personal information for purposes of responding to your request for service or information.

  • To address performance and fix issues. On occasion, patches and other fixes to software, such as security patches addressing newly discovered vulnerabilities, are developed by RobotSearch. We may communicate the availability of these patches or fixes to registered owners of software and parties who have identified themselves to us as users or developers. These communications will not contain marketing messages and will not be subject to general opt-out elections, due to the potential importance of these patches and fixes.

  • As a result of legal requirements, RobotSearch may be required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements.
3. Customization, Preferences and Opt Out

RobotSearch recognizes that users may not wish to be contacted about new or related products. RobotSearch.com allows you to opt out of any e-mail marketing that may result from use of the site. RobotSearch allows visitors to self-select into communities as a way to provide initial customization to the RobotSearch web site. There are also plans to allow users to determine the way requested information is delivered.

RobotSearch only shares information with selected companies after providing users with an ability to either opt out of or opt into the sharing. In some cases, where the service is designed to provide marketing, the opt out may be not to utilize the service. The limitations to such opt outs/opt ins are in the case of joint sale or joint events where the information goes to both RobotSearch and the other party at the same time, where the customer has requested follow up which involves RobotSearch partners, and as needed with third parties required to accomplish the transaction including delivery and credit card clearing services. As we further develop our preference tools we will endeavor to have our partners join in their use as well to provide the user with a more seamless and streamlined environment.

Please contact us if you believe you have mistakenly received information after opting out or if you would like to opt out of receiving information and have any trouble using the mechanisms provided on RobotSearch.com.

4. Access

RobotSearch has provided you with the ability to create an account or profile of information. We maintain the information and allow you to update it at any time. To change this information, please log in as usual and follow the prompts to "update my profile." We continue to work on these methods to increase the scope of information that you may access and update.

While the majority of questions and issues related to access can be handled quickly, a few complex requests may take more research and time. In such cases, access issues will either be addressed within thirty days or you will be contacted as to the nature of the problem and appropriate next steps.

5. Advertising

RobotSearch permits a limited amount of sponsorships and advertisements on its Web sites. No personally identifiable information is passed back to the advertisers as part of this process, but aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user.

The privacy practices of advertisers, like other external links, are beyond the control of RobotSearch and you should review the privacy policy of any associated site before providing any personal information.

6. Security

RobotSearch is concerned with the security of the personally identifiable information we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include - policies, procedures, and technical elements relating to data access controls. In addition, RobotSearch uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.

7. Compliance Issues

RobotSearch has appointed a Chief Privacy Officer, Joseph Alhadeff. Should you believe your personal information has been used in a way that is not consistent with this policy or your stated preferences, or should you have further questions related to this policy, please contact him by e-mail. Written inquiries may be addressed to:

RobotSearch Corporate Affairs,
1667 K St. NW Ste. 640,
Washington DC 20006,
United States of America.

8. Policy Updates

We may update this policy from time to time to describe how new site features affect our use of your information and to let you know of new control and preference features that we provide you. Please check our website for updates, or contact us to be added to our policy mailing list.

We appreciate your comments on RobotSearch's privacy practices.


1A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser.

2If you set your browser to alert you to cookies being placed, a prompt screen requesting acceptance will describe information about the cookie, its duration, and the server it is being returned to.

3A URL is a Uniform Resource Locator, a standard way developed to specify the location of a resource available electronically. URLs make it possible to direct both people and software applications to a variety of information, available from a number of different Internet protocols.

4Examples could include: joint seminars and sales promotions, jointly developed products and joint announcements.




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RobotSearch Software Inc.   1475 Bryson Lane, Ottawa, Ontario, Canada K1T 2T7
Tel: (613) 212-1146   Internet:http://www.robotsearch.com    e-mail:salesrobotsearch.com
 
The information on this Web site is protected by copyright. Copyright 1999,..2011 RobotSearch Software Inc., all rights reserved. Except as specifically permitted herein, no portion of the information on this Web site may be reproduced in any form or by any means without the prior written permission from RobotSearch Software Inc.